Your computer must have a stable Internet connection for the technician to access remotely.
If your Windows is corrupted and cannot boot to the desktop, you must prepare a USB drive (at least 8GB) and another working computer to create a bootable installer.
Crucial: Please backup all important data on Drive C (Desktop, Documents, Downloads...) to another partition (D, E) or Cloud storage before starting. The Shop is not responsible for any personal data loss due to failure to backup.
This service covers software/OS installation only and does not include fixing hardware-related issues (HDD failure, faulty RAM, broken screen, etc.).
During the installation, please do not turn off the PC or disconnect the network abruptly (unless requested by the technician).
Product Details
Service Process
This is a remote Windows OS and software installation service via UltraViewer or TeamViewer.
Once your order is processed, please contact our Technical Support via Chat/Messaging to initiate the session.
You will need to provide your Remote Desktop ID and Password (UltraViewer/TeamViewer).
The technician will check your hardware specs, recommend the suitable Windows version (Win 10, Win 11, Pro/Home), and proceed with the installation.
Delivery method: The service is considered complete when the computer runs stably with all drivers and basic software installed as requested.
Estimated time: 30 – 60 minutes, depending on your internet speed and computer performance.
Service Scope & License Type
The package includes: Operating System installation (Windows), Full Driver setup, and basic office software suite (Office, Chrome, PDF Reader, WinRAR...).
License Activation: Windows and Office will be activated via Digital License or based on the Key package you purchased. Ensures long-term stability.
Benefits of Remote Windows Installation
Convenience & Cost-saving
No need to carry your heavy PC/Laptop to a repair shop, avoiding risks of physical damage during transport.
Save waiting time; you can monitor the technician's actions directly on your screen.
Lower cost compared to on-site home repair services.
System Optimization
Installation of a clean, original Windows version (Clean Install), free from bloatware or malicious code.
Disabling unnecessary background services to ensure smoother performance.
Installation of correct, official drivers from manufacturers to maximize hardware efficiency.
Support for installing specialized software (Photoshop, AI, CAD...) upon prior request (additional fees may apply).
Warranty Policy
Warranty Period
Software technical support: 30 days (support for fixing glitches arising post-installation).
Windows/Office License warranty: Lifetime (for Digital License tied to the motherboard).
Warranty Method
Free remote troubleshooting via UltraViewer/TeamViewer during the warranty period.
If the issue is caused by the user (installing conflicting software, viruses), we offer re-installation support at a discounted rate.
100% Refund policy if the technician fails to complete the installation due to procedural errors (excluding client's hardware faults).
FAQ (Summary)
Is remote installation safe? -> Yes, it is secure. You can watch the screen and monitor the technician's mouse and keyboard actions throughout the process.
Will I lose my data? -> The technician only works on Drive C (System Drive). Data on Drive D or E remains untouched. However, backing up Desktop/Documents files manually is highly recommended.
Will I lose my existing Windows license? -> If your PC has a digital license tied to the motherboard, it will automatically reactivate after the re-installation.
Can you install Windows on a MacBook? -> Yes, we support Windows on Mac (via Bootcamp or Parallels). Please inform us of your model beforehand for consultation.
What if the internet disconnects during the process? -> The technician will guide you on how to reconnect or use a mobile hotspot to resume the session.
Do I need to do anything after installation? -> The machine is ready to use (Full Drivers + Office + Basic Fonts), no further setup is required.
Does this service include virus removal? -> Performing a Clean Install of Windows is the most effective way to completely eliminate viruses.
